A significant number of complaints against a travel agency have led to the Cyprus Consumer Association issuing important consumer advice regarding travel services. The association emphasised that travel organisers are legally obligated to guarantee refunds for any services they fail to provide.
As of now, the association has received complaints from 147 individuals, highlighting issues primarily related to organised trips to various countries and destinations. Consumers are urged to be vigilant and ensure that any travel agency they engage with is a registered tour operator.
Travel agency: Importance of Verification
The Cyprus Consumer Association has pointed out that not all travel agencies operate as tour operators. This distinction is crucial for consumers seeking to purchase travel services. A registered tour operator is required to adhere to specific regulations that protect consumer rights, including the obligation to issue refunds for unfulfilled services.
Advice for Affected Consumers
Those who find that their travel plans have been disrupted or cancelled are encouraged to take immediate action. The association advises affected consumers to contact them directly at info@katanalotis.org.cy, providing relevant details about their bookings. This can aid in addressing their concerns more effectively.
Rising Complaints Highlight Industry Issues
The surge in complaints has raised alarms within the consumer protection community, prompting the association to act swiftly. Consumers are reminded of their rights and the importance of making informed choices when selecting travel services. The association continues to advocate for consumer rights and transparency in the travel industry.